Product Support
QFS offers annual maintenance including support and upgrades for QF-Test based on our
Software Maintenance
Agreement (PDF
version).
For on-site support, consulting and training as well as
webinars please see Training and
Consulting instead.
Maintenance including support and upgrades
With our Software Maintenance Agreement we are offering an all inclusive package on a
yearly basis, including email and telephone support as well as all kinds of upgrades. Even
major upgrades are included. For
detailed terms and conditions, please see the Software Maintenance Agreement (PDF Version).
For maintenance pricing, which depends on the specific product type, please see
Licensing Models.
Further Resources
In general you can mail in bug reports and feature requests anytime without a maintenance
agreement. We will do what we can to handle these, but there is no guarantee that you will
receive an answer.
Mailing list / Forum:
Questions of a general nature should be asked on the mailing list qftest-list@qfs.de which serves as forum for QF-Test
users. Answers on the mailing list will reach a wide audience and the information is
automatically stored in the archive, so everybody will
profit. Please visit the Mailing List / Forum
page for subscription and other information.
Where to send mail:
| Request type |
Mail address |
Response |
| Technical questions: Customers with valid maintenance only |
priority-support@qfs.de |
Technical help. Response as specified in the Software Maintenance Agreement.
|
| Technical questions: During your evaluation period only |
support@qfs.de |
Technical help. In case you want to ask questions to the community, please use the
mailing list option below.
|
| Technical questions, feature requests: To the community via the
mailing list |
qftest-list@qfs.de |
Partly depends on the mailing list
users. We also read and answer questions on the list. Please be aware you are
addressing a wide audience, so make sure your inquiry is of general interest. Don't
forget to check the list archive for already
available answers first.
|
| Questions about licensing, support or pricing |
qftest@qfs.de |
Quotation, etc. |
| Bug reports |
qftest-bug@qfs.de |
Acknowledgment |
| 
